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Terms and Conditions

I. General Terms and Conditions of Use accepted by user and /or subscriber

The subscriber, user and / or beneficiary ("user") of any of the products or services offered under the Wi-flix brand, acknowledges that they have read, sufficiently understood and freely accept the general terms and conditions provided for use and / or sale of products under the Wi-flix brand or name, namely:


Wi-flix: Wi-flix offers, among other products and services -directly and / or through partners, allies or contractors- a digital platform through an Application (app) that aims to disseminate digital content on the internet or on the internet platform, prior paying a subscription. In this sense, Wi-flix aims to integrate, offer and / or share subscription "digital content" video on demand (SVOD & AVOD) and Live TV channel streams, virtual concept, movie premiere, football matches, major festival broadcast and a lot more entertainment. "products" of any nature and with diverse content, own or from third parties, especially current affairs programs, movies, TV, news , special events, and other types of SVOD entertainment ("SVOD & AVOD content") that are transmitted via the Internet or on the Internet platform to televisions, computers, mobile devices, and other existing or existing devices, connected to the Internet ("mobile devices and / or connected to the Internet"); all at the discretion of Wi-flix.



These Terms and Conditions of Use govern the use and experience of the products and services offered under the Wi-flix brand. As used in these Terms and Conditions of Use, "Wi-flix" products or services", "our service" or "the service" refers to any product or service offered or to be offered by Wi-flix, especially - but not limited to it - to view SVOD & AVOD content, including all the features and functionalities, website and user interfaces (UI), in addition to all the content and software associated with our service.



1. Acceptance of the Terms and Conditions of use:

These Terms and Conditions of Use, include the corresponding Privacy Policy, Authorization of Use for end user(s), About cookies and Internet advertising, and govern the use of the service and experience of products offered under the brand Wi-flix. By using, visiting, or browsing Wi-flix's products or services, you are agreeing and accepting these Terms and Conditions of use. If you do not agree with these Terms and Conditions of use, you must not use Wi-flix products or services.

Wi-flix Services and Products are provided and offered by Bac-Tech Solutions Limited herein known as "Wi-flix". or one of its related companies. The company BacTech Solutions Limited that is providing the service to you (called "Wi-flix" in these Terms and Conditions of Use) and with which you are entering into this agreement, depends on the jurisdiction of the country from which Wi-flix products or services are being offered. Check periodically, as the service provider may change from time to time.


2. Modification of the Terms and Conditions of use.Wi-flix may, from time to time, change these Terms and Conditions of use, including the Privacy Policy, and Terms and Conditions of use of social networks. Such changes will be effective immediately; however, for current Subscribers (Users), such reviews will, unless otherwise indicated, be effective 30 days after publication. We will try to publish the previous versions (including the changes made) of the Terms and Conditions of use, if applicable, of the last 12 months.


3. Privacy. Personally identifiable information is subject to our Privacy Policy, the terms and conditions of which are incorporated into this document, as an integral part of it. Please review our Privacy Policy to understand our practices.


4. Preferences in communication. By using Wi-flix products or services, you agree to receive some electronic communications sent by Wi-flix. These communications may include sending messages to the email address indicated during registration, or publishing communications on Wi-flix products or services, or on the "Your account" or "User" page, according to Wi-flix, from time to time, configure the form of user access; They will include notices about your account (eg, payment authorizations, package selection, change of password or Payment Method, confirmation emails and other information regarding transactions) that are part of your relationship with Wi-flix. You agree that any notice, agreement, disclosure or other communication that we send you electronically will comply with the legal requirements applicable to communications, that they provide, among other things, that said communications must be made in writing. You should keep copies of electronic communications by printing them or saving an electronic copy. You also agree to receive some communications from us, such as news about Wi-flix's new features, special offers, promotions, promotional announcements, advertising and customer surveys by email or by other means. If you no longer want us to send you non-transactional communications, simply follow the established or to be established procedure on the Wi-flix website to manage your communications with Wi-flix. Please see our Privacy Policy for more details about our marketing communications. that such communications must be made in writing. You should keep copies of electronic communications by printing them or saving an electronic copy. You also agree to receive some communications from us, such as news about Wi-flix's new features, special offers, promotions, promotional announcements, advertising and customer surveys by email or by other means. If you no longer want us to send you non-transactional communications, simply follow the established or to be established procedure on the Wi-flix website to manage your communications with Wi-flix. Please see our Privacy Policy for more details about our marketing communications. that such communications must be made in writing. You should keep copies of electronic communications by printing them or saving an electronic copy. You also agree to receive some communications from us, such as news about Wi-flix's new features, special offers, promotions, promotional announcements, advertising and customer surveys by email or by other means. If you no longer want us to send you non-transactional communications, simply follow the established or to be established procedure on the Wi-flix website to manage your communications with Wi-flix. Please see our Privacy Policy for more details about our marketing communications. You also agree to receive some communications from us, such as news about Wi-flix's new features, special offers, promotions, promotional announcements, advertising and customer surveys by email or by other means. If you no longer want us to send you non-transactional communications, simply follow the established or to be established procedure on the Wi-flix website to manage your communications with Wi-flix. Please see our Privacy Policy for more details about our marketing communications. You also agree to receive some communications from us, such as news about Wi-flix's new features, special offers, promotions, promotional announcements, advertising and customer surveys by email or by other means. If you no longer want us to send you non-transactional communications, simply follow the established or to be established procedure on the Wi-flix website to manage your communications with Wi-flix. Please see our Privacy Policy for more details about our marketing communications. If you no longer want us to send you non-transactional communications, simply follow the established or to be established procedure on the Wi-flix website to manage your communications with Wi-flix. Please see our Privacy Policy for more details about our marketing communications. If you no longer want us to send you non-transactional communications, simply follow the established or to be established procedure on the Wi-flix website to manage your communications with Wi-flix. Please see our Privacy Policy for more details about our marketing communications.


5. Membership or subscription, Free Trials, Billing and Cancellation.



Membership or subscription:



Membership or subscription continues. Your Wi-flix membership or subscription, which can start with a free trial period (Freemium Package), will continue daily/weekly and/or monthly depending on the opted subscription plan until you cancel your membership or subscription or we do it. You must have Internet access and a current supported and valid form of payment as stated during the subscription (which may be updated from time to time by Wi-flix) to use Wi-flix products or services. We will invoice the monthly membership or subscription fee through your Payment method. You must cancel your membership or subscription prior to daily, weekly or monthly renewal to avoid being billed for the following month's membership or subscription fee through your Payment Method.

Differences in memberships or subscriptions. Wi-flix reserves the right to offer a variety of membership or subscription plans, including special promotion plans or membership or subscriptions with different conditions and limitations. Any material that differs from the terms herein described in these Terms and Conditions of Use will be presented to you during the subscription process or in another type of communication to which you will have access. Specific details about your Wi-flix membership or subscription can be found by visiting our website ( http://www.wi-flix.com ). Some of these promotional memberships or subscriptions are or will be offered through third parties along with the provision of their own products and services. We are not responsible for the products and services provided by said third parties. We reserve the right to modify,

Billing: Recurring billing. When you start your Wi-flix membership or subscription, you authorize us to charge you a daily, weekly or monthly, membership or subscription fee at the rate in effect at that time (for the entire calendar month, regardless of the day of the month the subscription is made), or as Wi-flix offers at the time, and any other charges incurred in connection with the use you make of Wi-flix products or services through the Payment method. You acknowledge that the amount billed per day/week/month may vary from time to time for reasons that may include different amounts due to promotional offers and / or the change or addition of a plan, and you authorize us to collect these variable amounts through your Form of payment, which could be billed daily, weekly or monthly on one or more charges.

Changes in prices We reserve the right to change the prices of our service or any component of the price and / or the Method of payment, in the manner and at the time we determine appropriate, in our sole and complete discretion. Unless otherwise stated in these Terms and Conditions of Use, any change in the price of our service will be effective once you are notified via email.

Billing cycle Membership or subscription of the service will be billed at the end of the free trial period, or at the time of subscribing, as Wi-flix defines discretionary and offers at the time, and every month thereafter, unless and until you cancel your membership or subscription. We will automatically bill your Payment Method every month on the calendar day corresponding to the start of your membership or subscription. Membership or subscription fees are fully charged at the time of payment. We reserve the right to change billing times, especially as indicated below if your payment method is not established. If your membership or subscription starts on a day that is not included in a certain month, We may invoice your Payment Method one day in the applicable month or another day as we deem appropriate. For example, if you started your Wi-flix membership or subscription or become a paid member as of January 31, your next payment date will likely be February 28 and your Payment Form will be billed on that date. Your renewal date may change due to changes in your membership or subscription. We may authorize your Payment Form in advance in the event of membership or subscription or changes related to products or services. As used in these Terms and Conditions of Use, "billing" will indicate a charge, debit, or other payment settlement, as applicable, through your Payment Method. Unless otherwise provided, the terms month or monthly refer to your billing cycle. For example, if you started your Wi-flix membership or subscription or become a paid member as of January 31, your next payment date will likely be February 28 and your Payment Form will be billed on that date. Your renewal date may change due to changes in your membership or subscription. We may authorize your Payment Form in advance in case of membership or subscription or changes related to products or services. As used in these Terms and Conditions of Use, "billing" will indicate a charge, debit, or other payment settlement, as applicable, through your Payment Method. Unless otherwise provided, the terms month or monthly refer to your billing cycle. For example, if you started your Wi-flix membership or subscription or become a paid member as of January 31, your next payment date will likely be February 28 and your Payment Form will be billed on that date. Your renewal date may change due to changes in your membership or subscription. We may authorize your Payment Form in advance in the event of membership or subscription or changes related to products or services. As used in these Terms and Conditions of Use, "billing" will indicate a charge, debit, or other payment settlement, as applicable, through your Payment Method. Unless otherwise provided, the terms month or monthly refer to your billing cycle. Your next payment date will likely be February 28 and your Payment Form will be billed on that date. Your renewal date may change due to changes in your membership or subscription. We may authorize your Payment Form in advance in the event of membership or subscription or changes related to products or services. As used in these Terms and Conditions of Use, "billing" will indicate a charge, debit, or other payment settlement, as applicable, through your Payment Method. Unless otherwise provided, the terms month or monthly refer to your billing cycle. Your next payment date will likely be February 28 and your Payment Form will be billed on that date. Your renewal date may change due to changes in your membership or subscription. We may authorize your Payment Form in advance in the event of membership or subscription or changes related to products or services. As used in these Terms and Conditions of Use, "billing" will indicate a charge, debit, or other payment settlement, as applicable, through your Payment Method. Unless otherwise provided, the terms month or monthly refer to your billing cycle. We may authorize your Payment Form in advance in case of membership or subscription or changes related to products or services. As used in these Terms and Conditions of Use, "billing" will indicate a charge, debit, or other payment settlement, as applicable, through your Payment Method. Unless otherwise provided, the terms month or monthly refer to your billing cycle. We may authorize your Payment Form in advance in the event of membership or subscription or changes related to products or services. As used in these Terms and Conditions of Use, "billing" will indicate a charge, debit, or other payment settlement, as applicable, through your Payment Method. Unless otherwise provided, the terms daily, weekly or monthly refer to your billing cycle.

No Refunds PAYMENTS ARE NON-REFUNDABLE AND NO REFUNDS OR CREDITS WILL BE GRANTED FOR PARTIALLY USED PERIODS. You can cancel your sMembership or subscription at any time and for any reason, we may grant a refund, discount, or other consideration to some or all of our members ("credits"). The amount and form of said credits, and the decision to grant them, are subject to our sole and complete discretion. The granting of credits in a case does not entitle you to receive credits in the future in similar cases, nor does it oblige us to grant you credits in the future, in any case.

Payment methods You can modify the information corresponding to the Payment method by visiting our website (https://www.wi-flix.com). If the payment cannot be made satisfactorily, due to the expiration date, lack of funds or if you do not edit the information on your Payment method or cancel your account (see "Cancellation"; below), you will continue to be responsible for the amounts pending payment and authorize us to continue billing in the Payment Method, as updated. This could result in a change in billing dates. If you signed up for Wi-flix using a third-party account (for example Mobile Money, iTunes or Google Play ) as a Payment Method and you want to cancel your Wi-flix membership or subscription at any time, including during the free trial, You will have to go to your account of the corresponding third party and deactivate the automatic renewal, or cancel the account of products or services of Wi-flix. You can find the billing information for the Wi-flix membership or subscription by visiting your account of the corresponding third party. In some forms of payment, the issuer of your form of payment may charge you a transnational transaction fee or related fees. Check with your payment method's service provider for information.

Cancellation. You can cancel Wi-flix membership or subscription at any time. NO REFUNDS OR CREDITS WILL BE GRANTED FOR MEMBERSHIP OR SUBSCRIPTION PERIODS USED PARTIALLY OR FOR CONTENT NOT VIEWED. To cancel, visit our website (https://www.wi-flix.com/) and follow the cancell ation instructions.



6. Wi-flix Products and Services


1. You must be 18 years of age or the age of majority in your territory or country to be a member or user(s) of Wi-flix products or services. Those under 18 years of age, or applicable age of majority, can use the products or services with the supervision of a parent or guardian, through that person's account and subject to our Terms and Conditions of use, all the sole and exclusive responsibility of said parent or guardian, since it is recognized and accepted by the member or user that Wi-flix can offer content only for adults.


2. Wi-flix products or services and the content accessed through our service are for personal, non-commercial use only. During Wi-flix membership or subscription, we grant you a limited, non-exclusive, and non-transferable license to access Wi-flix products and services for the purpose of viewing SVOD & AVOD content via our streaming service. Except for such a limited license, no rights or titles will transfer to you.


3. You can view SVOD & AVOD content through Wi-flix products or services only in the geographical places where we offer our products or services and where the corresponding SVOD content is licensed. The content that may be available to view may vary based on geographic location. Wi-flix will use technologies to verify its geographical location. YOU CAN SEE A MAXIMUM OF FOUR MOBILE AND / OR INTERNET-CONNECTED DEVICES AND THE NUMBER OF DEVICES ON WHICH YOU CAN SEE SIMULTANEOUSLY IS LIMITED. Please visit the relevant information on our website to see the number of devices you can view simultaneously, IF THERE IS NO INFORMATION AVAILABLE IT SHOULD BE UNDERSTOOD THAT THE NUMBER OF DEVICES ON WHICH YOU CAN SEE SIMULTANEOUSLY IS LIMITED TO TWO.


4. Certain Wi-flix products or services are continually updated, including its content catalog, at Wi-flix's discretion. In addition, we regularly test various aspects of our service, including the website, user interfaces, service levels, plans, promotions and features, availability of SVOD content, delivery and prices. We reserve the right to include or exclude you from those tests without notice. We reserve the right, in our sole and complete discretion, to modify the way we offer products and services and their operation whenever we wish and without notice.


5. You agree to use Wi-flix products or services, including all features and functionality, in accordance with all applicable laws, rules and regulations, including limitations on public display or any other restrictions on the use of the service or its contents. You agree not to archive, download (except for the download necessary for your personal use), reproduce, distribute, modify, transmit, show, execute, reproduce, duplicate, publish, grant licenses, create derivative works based on products or services, or offer for sale, or use (except where explicitly authorized in these Terms and Conditions of Use) content and information contained in or obtained from Wi-flix products or services through it without prior written consent of Wi-flix or its licensors . You agree not to: avoid, remove, modify, disable, interfere with or circumvent the content protections of Wi-flix products or services; use no, spider, scraper or other automated way to access the Wi-flix service; or decompile, reverse engineer, disassemble the software or other product or process accessed through Wi-flix products or services; introduce code or product in any way or manipulate the content of Wi-flix products or services; or use any method of analysis, extraction or data collection. Likewise, you agree not to upload, post, email or transmit in any other way any material designed to interrupt, destroy or limit the functionality of the computer software,


6. The availability of SVOD and AVOD content to watch will change periodically and will vary by country. The image quality of SVOD & AVOD content transmitted over the Internet can vary from computer to computer, device to device, and can be affected by various factors, such as its location, available bandwidth, or the speed of your Internet connection. All internet access charges will be at your expense. Ask your Internet provider for information about possible data consumption charges for Internet use. Wi-flix makes no representation or warranty regarding the quality of your viewing experience on your screen. The time it takes to start watching any SVOD AND AVOD content will vary according to various factors, including where you are,


7. The Wi-flix transmission software is developed by Wi-flix and / or through partners, allies or contractors, and was designed to allow the transmission of content from Wi-flix to existing or existing mobile devices and / or connected to the Internet. This software may vary by device and medium, and functionality may also differ by device. BY USING OUR SERVICE, YOU ACKNOWLEDGE AND AGREE TO THE END USER LICENSE OR LIMITED AUTHORIZATION AND FULLY AND UNRESTRICTED AUTHORIZE TO RECEIVE, WITHOUT MORE NOTICE OR NOTICE, THE UPDATED WI-FLIX AND THIRD-PARTY SOFTWARE VERSIONS. IF YOU DO NOT AGREE TO THE ABOVE TERMS, DO NOT USE OUR SERVICE. WE DO NOT ASSUME ANY LIABILITY OR GUARANTEE THE PERFORMANCE OF THESE DEVICES, OR COMPATIBILITY WITH OUR SERVICE. By using our service, you agree to only use the manufacturer or seller of the device if you have any issues with the device or its compatibility with Wi-flix products or services. In the event that your Wi-flix-ready device is lost or stolen, disable it. If you do not log out or do not deactivate the device, subsequent users will be able to access the Wi-flix service through their account and may access some information from their account. To deactivate a device, follow the instructions on our website. disable it. If you do not log out or do not deactivate the device, subsequent users will be able to access the Wi-flix service through their account and may access some information from their account. To deactivate a device, follow the instructions on our website. disable it. If you do not log out or do not deactivate the device, subsequent users will be able to access the Wi-flix service through their account and may access some information from their account. To deactivate a device, follow the instructions on our website.


8. We may terminate or restrict your use of our service without compensation or notice if we suspect that you or it is notorious that you, (i) violate any of the Terms and Conditions of Use or (ii) that you use the service illegally or improperly.


9. Members or subscribers or final beneficiaries of Wi-flix products or services are solely responsible for limiting the level of maturity of SVOD content that can be seen by other members of your household (for example, available to your children). Members or subscribers or final beneficiaries of Wi-flix products or services accept and acknowledge that part of the Linear, AVOD and SVOD content that will be available on Wi-flix may be considered "for adults only".


7. Password and account access


1. The member or subscriber or beneficiary who created the Wi-flix account and who is billed for charges through their Payment Method is called the Account Holder for the purposes of these Terms and Conditions of Use. The Account Holder has access and control over the Wi-flix account. Control of the Account Holder is exercised through the use of the Account Holder's password and therefore, to maintain exclusive control, the Account Holder should not disclose his password to anyone. Additionally, if the Account Holder wishes to prohibit any third party (related or not) from contacting Wi-flix in any way and potentially modify the Account Holder's control, the Account Holder shall not disclose the details of the Payment Method. (especially, any data from your credit or debit card, or the email address if you use PayPal) associated with your account. It is your responsibility to update and maintain the veracity and accuracy of the personal information you provide to us regarding your account, under penalty of early termination and cancellation of Wi-flix products or services, in Wi-flix's sole discretion.


2. Eventually, in order to facilitate access to your account and to better manage Wi-flix products or services, Wi-flix may implement technology that allows us to recognize you as the account owner and give you direct access to your account without asking you to re-enter any password. or other user identification when re-entering the Wi-flix service, which includes access through mobile devices and / or connected to the Internet or the website.


3. BY SHARING THE PASSWORD FOR WI-FLIX PRODUCTS OR SERVICES OR BY ACCEPTING OTHERS TO ACCESS YOUR ACCOUNT, THE ACCOUNT HOLDER ASSUMES RESPONSIBILITY TO ENSURE THAT USERS (RELATED OR NOT) OBSERVE THE TERMS AND CONDITIONS OF USE AND THE TITLE YOU WILL BE RESPONSIBLE FOR ALL THE ACTS OF SUCH USERS.


4. You should be very cautious with communications requesting your credit card or other account information. If you provide such information upon such a request, you may be a victim of identity theft. Always access your confidential account information by going directly to the Wi-flix website and never through a hyperlink in an email or any other type of communication, even if it seems official. Wi-flix reserves the right to suspend an account at any time, with or without notice to the member, in order to protect itself and its allied partners or contractors, against what it considers to be fraudulent activity.


8. Disclaimer of warranties and limitations on liability


1. WI-FLIX PRODUCTS OR SERVICES AND ALL CONTENT AND ASSOCIATED SOFTWARE OR ANY OTHER FEATURES OR FUNCTIONALITY OF WI-FLIX PRODUCTS OR SERVICES ARE PROVIDED "IN THE CONDITION IN WHICH THEY ARE FOUND", WITH NO WARRANTIES AND NO WARRANTIES OF ANY KIND. WI-FLIX MAKES NO REPRESENTATION, STATEMENT OR WARRANTY THAT WI-FLIX PRODUCTS OR SERVICES MAY BE USED WITHOUT INTERRUPTIONS OR ERRORS. WI-FLIX EXPRESSLY DISCLAIMS ANY RESPONSIBILITY FOR THE USE OF THE MOBILE AND / OR INTERNET-CONNECTED APPLICATIONS, DEVICES AND SOFTWARE (AMONG OTHER THINGS, REGARDING COMPATIBILITY WITH OUR SERVICE).


2. TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WI-FLIX, ITS SUBSIDIARIES AND THEIR SHAREHOLDERS, DIRECTORS, EXECUTIVES, EMPLOYEES, PARTNERS, OR LICENSORS BE LIABLE TO US OR INDIVIDUALS OR USERS. FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR REMOTE DAMAGES, OR ANY DAMAGES ARISING.


3. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. THEREFORE SOME OF THE LIMITATIONS MENTIONED IN THIS SECTION MAY NOT AFFECT YOU.


4. NOTHING IN THESE TERMS WILL AFFECT STATUTORY AND UNCOUNTABLE RIGHTS THAT APPLY TO YOU. If any of the provisions of these Terms and Conditions of Use is declared null, illegal or unenforceable, the validity, legality and application of the remaining provisions will continue in full force.


9. Gifts and promotions: Wi-flix may offer gift subscriptions for purchase on our websites. In such cases, we will invoice your Payment Method for any gift subscription purchase. The acquisition and / or exchange of gift subscriptions will be carried out in accordance with the terms established by Wi-flix for this purpose, at its discretion. Any promotions or gifts may be used only once and cannot be exchanged for money, resold or combined with any other offer, including the free trial. When promotions are received through an offer from a third party, additional restrictions may apply.


10. Intellectual property


Copyright. Wi-flix Products or Services, including all content of Wi-flix products or services, are protected by copyright, trade secret or other local or international intellectual property laws or treaties.


Brands. Wi-flix is a registered trademark or in the process of being registered by BacTech Solutions Limited herein known as "Wi-flix"


Patents. Wi-flix, its allies or contractors have acquired rights to any patents that apply to the Products or Services.


11. Law in force


For all members, subscribers or beneficiaries of Wi-flix, these Terms and Conditions of Use will be governed and interpreted in accordance with the laws of Ghana and/or Netherlands, without prejudice to any provision of private international law.


You may also be protected by consumer rights under the laws of your local jurisdiction.


12. Applications: You may find third-party applications (including, but not limited to, websites, widgets, software, or other software products) ("Applications") that interact with Wi-flix products or services. These Applications can import data related to your Wi-flix account and activity, and also obtain data about you. These Applications are provided information for your benefit or for the benefit of the best provision of Services or offer of Products, and Wi-flix is not responsible for said Applications. THESE APPLICATIONS ARE THE PROPERTY OF OR MANAGED BY THIRD PARTIES THAT ARE NOT RELATED TO OR SPONSORED BY WI-FLIX, AND THEIR USE MAY NOT BE AUTHORIZED WITH OUR SERVICE IN ALL COUNTRIES. USE OF AN APP IS BY YOUR CHOICE AND AT YOUR OWN RISK.


13. Use of the information presented: Wi-flix has the right to use any comments, information, ideas, concepts, reviews or techniques or any other material contained in any communication you send us ("Return"), including responses to questionnaires or publications through Wi-flix products or services. , including Wi-flix products or services and user interfaces, without consideration, recognition or payment of any kind, for any purpose, such as the development, manufacture and marketing of products and the creation, modification or improvement of products or services of Wi-flix. Furthermore, you agree not to apply any "moral standard" in and to the Return, to the extent permitted by applicable law. Please note that Wi-flix does not accept unsolicited materials or ideas for its SVOD and AVOD content, and is not responsible for the similarity between the content or programming of any medium with the materials or ideas transmitted by Wi-flix. If you decide to send any unsolicited material or ideas, you do so with the understanding that you will not receive any consideration of any kind and waive any action against Wi-flix or its related companies regarding the use of those materials and ideas, even if the material or idea used is significantly similar to the material or idea you presented.


14. Customer service: If you need assistance with your account, you should go to the Wi-flix website page. There you can find answers to frequently asked questions and information about how to contact a Wi-flix representative. Eventually, Wi-flix may offer to assist you using a remote access assistance tool with which you have full access to your computer. If you do not want us to have this access, you should not authorize assistance through the remote access tool and we will help you in other ways. In the event that there is a conflict between these Terms and Conditions of Use and other sections of our website, these Terms and Conditions of Use will govern.


15. Domicile and Special Jurisdiction


1. The member, user, beneficiary or subscriber and Wi-flix agree that any difference, claim or controversy that arises, derived directly or indirectly from Wi-flix products or services, these Terms and Conditions of Use and the Privacy Policies will be resolved in Barbados, the Which is chosen as the exclusive and exclusive domicile of any other, whose Courts agree to submit.


2. In any case, the member, user, beneficiary or subscriber and Wi-flix agree that any difference, claim or controversy that arises will be sought first through the friendly way and under principles of good faith, for which the parties are granted a period of 30 days from the receipt of the respective written notification.


3. THE USER AND WI-FLIX AGREE THAT EACH ONE OF THEM WILL FILE CLAIMS AGAINST THE OTHER PARTY ONLY IN THEIR OWN NAME, AND NOT AS ACTOR OR PART OF A GROUP IN A COLLECTIVE OR REPRESENTATIVE ACTION. Likewise, unless you and Wi-flix agree otherwise, the Court, Court or competent Judge, will not be able to accumulate the causes of more than one person with its cause nor will it be able to understand in any representative or collective action.


II. Privacy Policy.


Our Privacy Policy establishes the rules related to the collection, use, disclosure and transmission of user data by the Wi-flix group of companies ("Wi-flix"). By using, visiting or browsing Wi-flix products or services, you accept and consent to the collection, use, disclosure and transmission of user data in accordance with our information practices described below.


1. Collection and use of information


Wi-flix receives and stores information, including your personal information, about you and your use of our service. This information is collected in different ways, including when you enter it on our website and from interactions with our products and services. In this Privacy Policy we use the term "personal information" to refer to information that can only be used to identify or contact you. Non-personal information means any information that does not allow a direct association with you. We may collect, use, transfer and disclose non-personal information for any purpose. You cannot choose not to provide personal information that is requested, in general, Most of the personal information we request is necessary to provide our service; the lack of such personal information will prevent us from doing so.


On some occasions, when interacting with us, we will request certain personal information in order to be able to provide, improve and personalize our products, services and marketing campaigns. For the same reason, we may supplement the personal information you provide us with information that is publicly available and information available from other sources, to the extent permitted by applicable law. Personal information is used for various reasons, to process registration, your orders and payments, and to communicate with you about these and other issues. For example, we may use your email, or other contact methods, to send you news, information and messages about Wi-flix's new features, Wi-flix's special offers, promotions, customer surveys and other correspondence and marketing related to our products and services. If you no longer wish to receive certain communications from us, simply follow the steps outlined on our website. Important: you will not be able to unsubscribe from certain correspondence that you receive from us, such as messages regarding your account operations.


We conduct or may track all of your interactions with us and record or may record information regarding you and your use of Wi-flix products and services, which includes or may include, among other things, your online activity, selection, Review and qualification of titles, payment and correspondence history, Internet protocol addresses, device types, unique device data (such as unique and configuration identifiers), operating systems and SVOD and AVOD content viewed instantly, and all related activity. We use or may use this information to determine the geographical area where you are, offer you relevant content for your area, enforce our terms (for example, determine if we can offer you a free trial period), to recommend SVOD and AVOD content that we consider you may like, personalize the service and our marketing, keep track of the hours you see instantly, to determine your Internet service provider, help us to respond more quickly and efficiently to inquiries and requests, and to analyze, improve or manage or promote our offer of services, both for you and for other users. We may supplement this information with that provided by other sources, including offline data and your browsing behavior with our advertising on other pages. We also provide general user reviews in compiled or anonymous form to our prospective partners, advertisers and other third parties. We may also disclose and use, anonymously, the ratings of SVOD content, consumer habits, comments, reviews and other information. For example, we use SVOD & AVOD content ratings and consumer behavior to improve our recommendations for you and other users.


By using Wi-flix products or services, you will have the opportunity or may eventually have the opportunity to post reviews or other information in public forums. Please note that when you post this information, the information becomes public knowledge and is no longer protected by these policies. We are not responsible for the use by third parties of the information that you disclose through our products or services.


Wi-flix reserves the right to associate with companies whose products we consider may be of interest to our members, subscribers, beneficiaries or users. Together with such partners, we may send you promotional advertisements and web-based advertisements on your behalf, to the extent permitted by applicable law.


You can connect or eventually you can connect one or more social networks to your Wi-flix account. If you choose to do this, we will collect information from your social media account (s) and use it in our social functions.


2. Disclosure of personal information


We may share your personal information with the group of companies related to Wi-flix. Companies related to Wi-flix that have access to your information will follow uniform practices with those described in this Privacy Policy.


In addition, we use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to help us provide the service. For example, we contract service providers to offer marketing, communications, infrastructure and IT services, which personalize and improve our service, process credit card operations, provide customer service, collect debts, analyze and improve data, including information regarding the interaction of our users with our website, products and services, and they process our consumer surveys. In the course of providing these services and offering our products, these companies, and others, may have access to your information.


We can offer promotions or programs that require the exchange of information with third parties as a condition to participate. For example, we may partner with companies that offer incentives, such as frequent flyer mileage rewards when you subscribe to or use our service. By carrying out this type of promotion, we may share your name and other information related to the realization of the incentive. By participating in such promotions or programs, you implicitly consent to us sharing your information. Important: We do not control the privacy practices of these third party companies.


Wi-flix also reserves the right to disclose personal information when we reasonably believe that access, use, preservation, or disclosure of such information is necessary to (a) comply with any applicable legislation, regulation, legal process, or government request, (b ) enforce applicable Terms and Conditions of Use, including investigating possible infringements of them, (c) detect, prevent or address illegal or suspected illegal activities and technical or security issues, or (d) protect from harm against rights, the property or security of Wi-flix, its users or the public, as required or permitted by applicable law. In connection with a reorganization, restructuring, merger or sale, or any other transfer of property,


3. Share on social networks


You can choose to share information about your use of Wi-flix products or services, including what you saw, within Wi-flix, as well as on other social media and other communications. Your use of our social functions is subject to our Terms and Conditions of use.


4. Other sites, platforms and applications


Wi-flix products or services may be received through platforms or contain links to sites operated by third parties that may have policies regarding the handling of information different from ours. For example, you could access Wi-flix products or services through platforms such as PlayStation systems, Miscrsoft, Google Play, iPad or iPhone and a variety of devices with an existing or existing Internet connection. While we do our best to partner with reputable companies, Wi-flix cannot be held responsible for the information handling practices of other websites and platforms. These websites and platforms have their own privacy statements, notices and Terms and Conditions of use, which we recommend you read carefully. Further,


5. Children


You must be 18 years or older to subscribe, use or take advantage of Wi-flix products or services. In some jurisdictions, the age of majority may be more than 18 years of age, in which case you must be old enough to be able to subscribe. While those under the age of 18 may eventually use certain products or services, they may only do so with the participation, supervision, and approval of a parent or guardian, and subject to our Terms and Conditions of Use.


6. Right of access to your information


We offer you access and the ability to update a wide variety of information about your account, including contact information


7. Cookies and Internet advertising


The user, subscriber or member, accepts and acknowledges that Wi-flix and its allies or suppliers of goods and services use cookies and other technologies (such as web beacons or web beacons). As a reference, Wi-flix and its allies or providers of goods and services use or could use cookies and other technologies to make access to Wi-flix products and services easier, to provide or analyze our products and services, to better understand our users. and their tastes and interests, and to distribute and adapt marketing or advertising.


8. Security


Wi-flix takes information security seriously and uses reasonable administrative, technical, physical and management measures to protect your personal information from unauthorized access.


Unfortunately, no security system is 100% secure. Therefore, we cannot guarantee the security of your information and cannot assume responsibility for inappropriate access. By using our products and services, including our website and our user interfaces, or by transmitting information to us by any means, you give your consent for us to communicate with you electronically regarding security, privacy and administrative issues regarding your use of Wi-flix products or services.


In order to facilitate access to your account and to better manage Wi-flix products or services, Wi-flix implements or may discretionary implement technology that allows us to recognize you as the account holder and give you direct access to your account without asking you to re-enter any password or other user identification when re-entering the Wi-flix service. It is your responsibility to protect the confidentiality of access information to your account and to restrict access to your computer or device through which you access your Wi-flix account. Whenever possible, users of public or shared devices should log out at the end of each visit. If you sell or return a Wi-flix-ready computer or device, you must log out and disable the device before doing so.


9. Changes to the privacy policy


We reserve the discretionary right to change our Privacy Policy, Terms and Conditions of Use, practices or terms and conditions of use of social networks or information about cookies and Internet advertising from time to time. Such changes will be effective immediately; however, for current members, such reviews will, unless otherwise indicated, be effective 30 days after publication.


10. Transmission of information

As the Internet is a global environment, the use of the Internet to collect and process information necessarily implies the transmission of data internationally. Therefore, by using Wi-flix you consent and agree to the transmission of your information outside your country of residence to any country where we have facilities or activities with third parties (including, among other things, payment processors, cloud service providers or other IT services, and other companies that provide services to us). You understand that the countries to which we transmit information may have a less comprehensive level of data protection than that of your country.



Last Updated: June 01, 2020